How Technology is Revolutionising Claims
Technology has revolutionised Insurance and propelled it towards a more efficient and accurate future. It has not only improved workflow for industry professionals but also made it easier for clients to manage their policies and make claims. There have been a multitude of advances, from digital filing to sleek platforms, which all contribute to ensuring a smooth journey for both clients and professionals.
We have rounded up the top four tech tools that are at the forefront of Insurance development and how they streamline your experience.
1. Chatbots
Starting off strong with a technology that is familiar to many. Whilst Chatbots have existed for some years, new developments in AI mean we are seeing increasingly sophisticated Bots that are more personable and able to assist with more requests. It allows for data to be captured quickly and accurately, saving time for both parties by removing the need to access a call centre for a basic enquiry.
2. AI and VI
Particularly for physical damage related claims, Artificial Intelligence (AI) and Visual Intelligence (VI) can be used to assess those damages. This automates identification and speeds up the triaging process. Whilst there is still some development needed before this process can be fully automated, it is already saving time and allowing for claims handlers to tackle ongoing cases.
3. Digital Forms
For both personal and commercial lines, digital platforms are dramatically increasing in availability and sophistication. These platforms allow clients to easily access their policies anywhere in the world, as well as completing forms. eNOLs, or ‘electronic Notification of Loss’ allow clients to upload data remotely, including pictures and details of the damages. You can also complete necessary questions to start the claims process without having to speak to anyone, saving you time.
4. Cameras and Recording Equipment
Cameras have not always been able to fit in our pockets! We are seeing a rise in easy-installation cameras and recording equipment. This makes the technology more accessible and allows more people to use such equipment to protect their homes, cars, and businesses. From security cameras to dashcams, all provide essential evidence to support your claim.
If you’re a Konsileo customer, you have exclusive access to a discount for Road Angel’s dashcams which include crystal-clear footage and 24/7 protection, capturing footage even when parked. Check out their full offer here.
We continue to move towards a digitalised world and there is no doubt that we will continue to see developments both within industry and outside it. It is important that we stay updated on such improvements to ensure that we understand their impacts and how they assist in our day-to-day lives.
What is your top tech innovation?
