RAS Limited – Client Testimonial

RAS Ltd

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RAS LimitedClient Testimonial

When RAS Limited, specialists in commercial refrigeration and air-conditioning systems, were looking to renew their insurance, they got in touch with Konsileo. Head of Accounts Kate Johnson explains: “We’re based not far from the Konsileo office in Cleethorpes. We’d chatted to Rick some months previously, and when it came time to renew our insurance he got back in touch.”

Rick Wales is part of the Cleethorpes Hub, a team of Konsileo Client Directors serving a range of clients across North East Lincolnshire.

“What was great is that Rick actually came to see us in person and spent time with us actually getting to know the business,” says Kate. “It was a proper factfinding mission, and he was incredibly thorough. He asked lots of questions – some of which we had to go away to find the answers to!

RAS Limited – Expert support

“A lot of brokers will quote for you over the phone or online, and frankly rely on you to know what it is you need. Well we’re refrigeration and air-conditioning experts – not insurance experts! We wanted someone to tell US what cover we should have, what we were missing, and how high our limits should be. Rick knew exactly what he was doing. So with Konsileo we felt reassured we were in really safe hands.”

RAS Ltd needed full commercial cover, including public liability, employers liability, directors and officers cover, building and contents insurance, and fleet insurance. What’s more, there were some tricky requirements to navigate. Kate continues: “We work nationwide mainly on commercial installations, running four or five jobs at a time. We do some jobs at height, some in high-risk areas, and some in hard-to-reach areas, so our insurance can get quite complicated. We also have seven vans, and ten staff, some under 25, which means they’re limited on what they can drive where. Rick took all of that into account, and got us amazing terms for an amazing price.”

Personal touch

For Kate, it was the personal touch from Konsileo that made them the right choice of broker. She continues: “We felt Konsileo cared about us as a business, not just about making a sale. Rick was patient, knowledgeable, incredibly organised – and didn’t ever give us the hard push. And now we’re on cover the service from Konsileo has continued to be brilliant. I can just pick up the phone or send a text message and whatever I need is done, pretty much instantly.” 

“The other day a van broke down and we needed to insure a driver on a new vehicle and keep the job on schedule. Konsileo had it sorted out for us in a matter of minutes. Rick and the team are so responsive. I know it sounds a bit cheesy, but I do feel like they’re friends. I can just call up and say ‘Hi, Help me!’ – and they do. That’s very special, and quite unusual, and I’d most definitely recommend Konsileo to other businesses.”

 

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