RBM Lubrications – Client Testimonial

Konsileo testimonial - RBM Lubrications

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RBM Lubrications – Client Testimonial 

“I know we’re in safe hands with Konsileo, and that means I can just get on with my job.”

Based on the west coast of Scotland, RBM Lubrication & Monitoring Solutions provide lubrication and maintenance services for equipment, and asset management advice – helping organisations maximise performance and minimise downtime. With clients including Edinburgh Airport, a fleet of engineers to keep on the road and daily dealings with heavy machinery, having the right insurance in place is critical.

Managing Director Brian Sarginson explains: “We’re very busy here, and really don’t have time for our insurance to slow us down. I needed expert advice, full cover and a responsive service – and that’s exactly what Konsileo provides us with.”

RBM Lubrications – Personal touch

“I first met Jackilyn in our Kilwinning offices, because she’s literally based in the same building as us. We got talking and when she told me what she did I asked her to take a look at our business and our insurance and let us know what she thought. 

“We were ready for a change. I’d found with my previous insurance I was wasting a lot of time of the phone, waiting for email responses, and having the price go up and up each year with little explanation. Jackilyn really got to know us, and pointed out some areas we’d been missing – like our office contents and equipment.

“I’m not going to lie it was a bit frightening to realise we’d been going around without insurance for some of our more expensive kit. Now we know that everything from what’s in the office to what’s in our vans is all covered – as well as all our technicians and engineers. That’s the difference Konsileo has made.”

RBM Lubrications – Comprehensive Cover

Jackilyn also made sure RBM Lubrication also had professional indemnity insurance, public liability insurance, fleet cover, and things like the specialist cover needed to work on site at the airport. She also brought in colleague Kieran McMahon as an industry expert to get exactly the right cover in place.

“I don’t know anything about insurance,” admits Brian. “If you want to manage your assets effectively, increase reliability and efficiency and ultimately save money – I’m right there for you. But insurance just isn’t my bag! That’s exactly why I go to Jackilyn. I trust her completely and I can just leave it in her hands – which is fantastic. It lets me do my daytime job.

Responsive service

“It’s great to have Jackilyn so nearby, too. It’s a personal thing – being able to talk face-to-face makes a huge difference. If I’ve got any sort of issue I just walk down the corridor to see her and its sorted. We had a cracked windscreen issue the other day, and it was all done dusted and paid for incredibly quickly. That’s exactly the service you want – and exactly why I’ve already recommended Konsileo to lots of other people. If you want great customer relations and great cover for a decent price, you really can’t do better.”

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